An order mailbox turns inbound purchase orders — a forwarded Shopify notification, an Odoo confirmation, a customer’s plain-text email — into structured line items matched against your SKU catalog. Set the mailbox Template to ORDER and Delivery mode to REVIEW FIRST so a person confirms each draft before it delivers.
Sender recipes
Exact senders and @domain suffixes go in Allowed senders (one per line; empty allows everyone). Email from anyone else is marked SKIPPED — see Senders and security.
A @domain suffix trusts every sender on that domain. Prefer an exact address when the provider lets you pin one.
What review resolves
Extraction reports issues instead of guessing. In the inbox detail view:
- Low-confidence product match — a catalog candidate the model picked but wouldn’t commit to stays unresolved and shows as suggested (N%) in the SKU list; accept it per line or with Accept all suggestions.
- Missing unit — prefilled from the matched product’s catalog unit, with a non-blocking note so the fill stays auditable. Apply catalog units does the same for every line at once.
- Missing unit price — derived as
total ÷ quantity when both are present, flagged with a non-blocking note.
- Ambiguous currency — a bare symbol (
$, kr, ¥) or unknown code blocks delivery until you set the ISO 4217 code.
- Possible duplicate — a warning when the same order reference was already extracted from another email on the mailbox.
- New product — + Create catalog SKU in the SKU list adds it without leaving the review.
Delivery
Approve a draft to send the canonical order payload to the mailbox’s webhook or reply email. Order deliveries include customer_name, order_ref, order_date, currency, notes, and line_items with matched_sku, quantity, uom, unit_price, and total.