/app/billing).
On iPhone, you subscribe through the App Store instead — see Subscribe in the iPhone app.
If you have an AppSumo lifetime license, the Billing page shows a Manage on AppSumo link instead of plan buttons. See AppSumo lifetime license.
Your free trial
Every new workspace starts a 14-day Pro trial with every Pro feature and no card. A banner in the app shows the days left.Choose a plan
On the Billing page, click Choose Starter or Choose Pro at any time during the trial. Checkout adds your card, and billing starts when the trial ends — the days you have left carry over, so you pay nothing until then and can cancel before it. If no trial days are left, checkout starts billing today. After the trial, your mailboxes keep receiving email, but new mail is held asTRIAL ENDED and not processed. Once a plan goes live, held emails are processed automatically, oldest first, and each counts toward the plan’s monthly email limit. A large backlog is worked through over several days.
Change plans
Pick a different plan on the Billing page and confirm at checkout. Limits apply immediately: emails per month, mailboxes, outputs, templates, and retention all follow your plan.Payment details, invoices, cancel
Click Open portal to reach the customer portal, where you can:- update payment details,
- download past invoices,
- cancel your subscription.
If a payment fails
A failed payment shows a PAYMENT FAILED — processing is paused banner and extraction stops until the issue is resolved. Update your payment method in the portal and processing resumes. For an App Store subscription, update your payment method in your Apple ID settings instead.Subscribe in the iPhone app
The iPhone app sells the same Starter and Pro plans through Apple In-App Purchase. Prices appear in your App Store currency.1
Finish setup first
After you create your account, the app opens workspace setup straight away and starts your free 14-day Pro trial — no plan choice needed.
2
Choose a plan on Billing
When you’re ready, open More → Billing and choose Starter or Pro. Apple’s payment sheet confirms the subscription. Nothing is charged during Apple’s 14-day free trial; cancel in Settings → Apple ID → Subscriptions at least 24 hours before it ends and you pay nothing. Otherwise Apple charges your Apple ID when the trial ends, then monthly.
3
Mail is processed
The app confirms the purchase. If your workspace trial had ended, held emails are processed automatically.
- Change plans from More → Billing in the iPhone app. Upgrades apply right away; downgrades start at your next renewal.
- Update your payment method or cancel in Settings → Apple ID → Subscriptions on your iPhone or iPad, or tap Manage subscription on the Billing screen. Cancel at least 24 hours before renewal to avoid the next charge.
- On the web and Android Billing pages, the plan shows as Billed through Apple, with no checkout or portal buttons.
- New phone or reinstalled the app? Tap Restore purchases on the Billing screen.
- Purchases that need a parent’s approval (Ask to Buy) show Waiting for approval and finish once approved.
Apple offers the free trial once per Apple ID. If your Apple ID already used it, the app shows Subscribe to Starter or Subscribe to Pro instead of a free trial, and Apple charges you right away.