SKU matching works on every plan, including Starter. Imported items are used for matching as soon as you add them.
Search the catalog
Type in the Search SKUs box to filter the list — it narrows live as you type.Add or edit a SKU
Click the + button in the header to add a SKU, or click any row to edit it. Both open the same editor — a pushed screen in the mobile app, a sheet on the web:
Click Add SKU or Save changes.
Import in bulk
Use the Import CSV / XLSX card to upload a file with the columns:Correcting matches
Extraction gets you most of the way; your catalog knowledge finishes the job. When an order email has a wrong or missing match, open it in the Inbox and pick the correct product in the line’s Product SKU dropdown, then click Save draft. Corrections apply to that email’s result.Customer codes and history
Customers can use their own product codes in orders. Open Customer codes & history from the catalog header (or/app/skus/customers) to map each customer code to a catalog item, add exact sender addresses for auto-assignment, and turn on approved-order history so BounceBox learns from up to five approved orders per customer.