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Where to see your usage

Your monthly email counter appears in two places:
  • Overview — the EMAILS THIS MONTH card, with a progress bar against your plan limit.
  • Billing — the USAGE card with the same number.
The counter resets monthly. Starter includes 100 emails; Pro includes 1,000; Custom is agreed with us.

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The quota is a hard stop

There are no overage charges — usage never bills beyond your plan. When the limit is reached:
  1. Further incoming emails are marked QUOTA BLOCKED and are not processed.
  2. The workspace owner gets an email pointing at the Billing page.
Nothing is lost retroactively — already-processed emails are unaffected — and blocked emails stay visible in the inbox. Upgrade or wait for the reset, then reprocess any blocked emails you still need.
Because reprocessing counts against the monthly quota, a blocked email reprocessed after an upgrade uses one of the new plan’s emails — the numbers work out the same as if it had been processed on time.

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Expired trials

When a 14-day trial ends without checkout, processing stops until you complete checkout from Billing. Your mailboxes, inbox, and extracted results are all kept.

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Retention per plan

Raw emails and attachments are deleted automatically — 14 days on Starter, 30 days on Pro and Custom. Extracted results and delivery logs are kept. You can purge raw emails immediately from Settings → DATA & RETENTION → Delete all raw emails now.
Reprocessing re-runs extraction from the stored raw email. Once the retention sweep or a manual purge deletes the raw email, reprocessing is no longer possible — the inbox shows “Raw email was not retained”.