Skip to main content

​
Where to see your usage

Your monthly email counter appears in two places:
  • Overview — the EMAILS THIS MONTH card, with a progress bar against your plan limit.
  • Billing — the USAGE card with the same number.
The counter resets monthly. Starter includes 100 emails; Pro includes 1,000; Custom is agreed with us. AppSumo License Tiers 1–3 include 100, 500, and 1,000 — see AppSumo lifetime license.

​
The quota is a hard stop

There are no metered email overages. When the allowance is used, processing pauses and affected emails are marked LIMIT REACHED. Upgrade or resume processing when allowance is available. Previously processed results are unaffected. Do not assume automatic notification or replay; reprocessing also depends on retained source input.
Because reprocessing counts against the monthly quota, a blocked email reprocessed after an upgrade uses one of the new plan’s emails — the numbers work out the same as if it had been processed on time.

​
Expired trials

Every workspace starts with a 14-day Pro trial and no card. When it ends without a plan, mailboxes keep receiving email, but new mail is saved and marked TRIAL ENDED instead of being processed. Choose a plan on Billing and held emails are processed automatically, oldest first, each counting toward the new plan’s quota; a large backlog is worked through over several days. Held emails are not removed by raw-input expiry. If you chose a plan during the trial, billing starts when the trial ends and processing continues. Otherwise:
  • You cancelled — new emails are marked PLAN INACTIVE, and Billing offers checkout for both plans again.
  • The first payment failed — new emails are marked PAYMENT FAILED until you update your payment details from the customer portal on Billing. If the payment provider gives up retrying, the subscription is cancelled and emails are marked PLAN INACTIVE.
  • The payment provider hasn’t confirmed the outcome yet — for a short time after the trial end, before the first charge is confirmed, new emails are marked TRIAL ENDED and held. BounceBox checks your card subscription again when the next email arrives, and held emails are processed automatically once the charge succeeds.
Your mailboxes, inbox, and extracted results are kept in every case.

​
Retention per plan

Stored raw emails and attachments are subject to scheduled expiry after 14 days on Starter or 30 days on Pro and Custom. Structured extraction results and delivery logs are separate and may remain after expiry. A raw-input purge action is available in Settings → DATA & RETENTION; it does not delete all structured data or promise instantaneous removal from provider systems. See the privacy policy for deletion-request details.
Reprocessing re-runs extraction from the stored raw email. Once the retention sweep or a manual purge deletes the raw email, reprocessing is no longer possible — the inbox shows “Raw email was not retained”.