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Status chips and what to do

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Webhook delivery failed

If the delivery log shows FAILED (or stuck RETRYING) on a WEBHOOK row, check in order:
  1. Reachable from the internet — the endpoint must be a public URL (HTTP or HTTPS). Localhost, staging behind a VPN, and private addresses don’t count.
  2. Responds 2xx within 10 seconds — slow endpoints time out; a timeout counts as a failed attempt and is retried (about 1s, 4s, 9s, 16s backoff).
  3. Signature verified correctly — compute HMAC-SHA256 over the exact raw body and compare to X-BounceBox-Signature; see Webhooks. Rejected signature checks that return 4xx stop retries immediately.
  4. No 4xx responses — a 4xx fails delivery on the spot without retry. Fix the endpoint, then click Redeliver or Reprocess.

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Reprocess is unavailable

Reprocessing re-runs extraction from the stored raw email. Once the retention sweep has removed the raw email — 14 days after arrival on Starter, 30 days on Pro and Custom — it’s gone and the inbox shows “Raw email was not retained”. The extracted result and delivery log remain, but the email can’t be re-run. Forward the original email again instead.

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Emails marked SKIPPED

Either the sender isn’t on the mailbox’s allowed-senders list, or the mailbox’s Receiving switch is off. Add the exact address (e.g. billing@acmesupplies.com) or the whole domain (e.g. @acmesupplies.com) in the mailbox editor, or turn Receiving back on.

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Emails marked QUOTA BLOCKED

Processing is blocked because the workspace hit its monthly email limit, the trial expired, or the subscription is inactive — a hard stop, never an overage charge. The workspace owner was emailed a pointer to Billing. Fix the billing state (upgrade, reactivate, or wait for the monthly reset), then reprocess.

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Processing paused with a payment banner

PAYMENT FAILED — processing is paused means the last charge didn’t go through. Open the customer portal from Billing (Open portal), update the payment method, and processing resumes. See Manage your subscription.