> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bouncebox.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers about limits, domains, teams, attachments, data retention, and trials.

<AccordionGroup>
  <Accordion title="What happens when I hit my plan limit?">
    The quota is a hard stop: no metered overage, no surprise charges. Emails that arrive after the limit are marked `QUOTA BLOCKED` and are not processed, and the workspace owner gets an email pointing at the Billing page. Upgrade or wait for the monthly reset, then reprocess the blocked emails you still need.
  </Accordion>

  <Accordion title="Can I use my own domain or address?">
    Inbound addresses look like `inv-7k2f@bouncebox.app`, and only the local part (before the `@`) is editable. A **dedicated inbound subdomain** for your company is available on the Custom plan — contact [support@bubblav.com](mailto:support@bubblav.com).
  </Accordion>

  <Accordion title="Can multiple people use one workspace?">
    Yes. Workspaces have owner, admin, and member roles. Invite teammates by email from Settings — they join as members.
  </Accordion>

  <Accordion title="Which attachment types are supported?">
    PDFs and images are read in full. Spreadsheets (`.xlsx`, `.xls`, `.csv`) are converted to text — a Pro feature; Starter processes PDFs only. PDF attachments are capped at 15 MB per email.
  </Accordion>

  <Accordion title="Can I edit an extraction before it's delivered?">
    Yes — set the mailbox's delivery mode to `REVIEW FIRST` and every result waits in the inbox as `AWAITING REVIEW` until you click **Approve & send**. On order emails you can also override SKU matches line by line before approving.
  </Accordion>

  <Accordion title="How long is my data kept?">
    Raw emails and attachments are deleted automatically after 14 days (Starter) or 30 days (Pro and Custom). Extracted results and delivery logs are kept. You can purge all raw emails immediately from Settings → DATA & RETENTION.
  </Accordion>

  <Accordion title="What tools can receive the output?">
    Anything that accepts an HTTPS POST: your backend, a serverless function, or an integration platform's webhook URL. If you prefer email, the reply output delivers the extracted result to any inbox. See [Webhooks](/configuration/webhooks) and [Reply emails](/configuration/reply-emails).
  </Accordion>

  <Accordion title="How do trials work?">
    Every plan starts with a 14-day trial. A card is collected at checkout; the first charge is on day 14, and cancelling before then costs nothing. Trials run with Pro limits.
  </Accordion>

  <Accordion title="Can I pause a mailbox?">
    Yes — in the mobile app, toggle the **Receiving** switch on a mailbox. Email still arrives but is not processed until you switch it back on. Deleting a mailbox is permanent and removes its emails.
  </Accordion>
</AccordionGroup>