> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bouncebox.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Every processed email, its extracted result, delivery log, and the actions you can take.

The Inbox lists the newest 100 emails received across your mailboxes. Older messages may not appear. Filter it with the chips at the top: **All**, **Awaiting review**, **Completed**, or **Failed**.

## Reading an email

Click any email to open its detail view.

**Status chip** — where the email is in the pipeline:

| Chip              | Meaning                                                                                                                                                                             |
| ----------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `RECEIVED`        | The email arrived and is waiting to be processed.                                                                                                                                   |
| `PROCESSING`      | Extraction and delivery are running.                                                                                                                                                |
| `COMPLETED`       | Extraction succeeded and the result was delivered.                                                                                                                                  |
| `AWAITING REVIEW` | The result is ready but delivery is on hold until you approve it.                                                                                                                   |
| `FAILED`          | Extraction or delivery did not succeed — see the delivery log for why.                                                                                                              |
| `QUOTA BLOCKED`   | The email was not processed because your workspace is not allowed to process email — the monthly limit was reached, the trial expired, or the subscription is inactive or canceled. |
| `SKIPPED`         | The sender is not on the mailbox's allowed-senders list.                                                                                                                            |

**Attachments** — each attachment shows its filename and parse status: `ok` (parsed), `skipped` (not usable, e.g. an unsupported type), or `failed`.

**EXTRACTED RESULT** — the structured JSON BounceBox produced, exactly in the mailbox template's shape. For invoice emails this includes the confidence score; for order emails it includes line items with matched SKUs.

## Correcting SKU matches

On order emails, an extra panel appears: **SKU MATCHES — OVERRIDE ANYTHING**. Each line item shows the matched SKU with a `CONF {n}%` badge — green at 80% confidence or higher. If a match is wrong, click **Override** on that line and pick the correct SKU from your catalog. See [SKU Catalog](/dashboard/sku-catalog).

## Actions

* **Approve & send** — appears on `AWAITING REVIEW` emails; sends the held result to the configured outputs.
* **Redeliver** — sends the stored result to the configured outputs again, without re-running extraction.
* **Reprocess** — re-runs extraction and delivery from the stored raw email. This counts as a fresh run against your monthly quota. Once the raw email has passed retention, reprocessing is unavailable ("Raw email was not retained").

## Delivery log

The **DELIVERY LOG** table shows every delivery attempt:

| Column      | What it shows                             |
| ----------- | ----------------------------------------- |
| Kind        | `REPLY` or `WEBHOOK`                      |
| Status      | `SUCCESS`, `FAILED`, or `RETRYING`        |
| Attempts    | How many tries were made                  |
| HTTP status | The last response code from your endpoint |
| Duration    | How long the attempt took                 |

Use the log together with [Troubleshooting](/help/troubleshooting) when something doesn't arrive.